Postpaid customers will sign into a contract of 24 months. Billing period is based on the billing cycle from the 21st to the 20th of each month.
Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active. Prepaid customers billing cycle is set by activation or last reconnected date. A notification will be sent via email three different times within the month to remind customer of their payment. Customer can upgrade of downgrade anytime during this contract period. Customers must have an email address and an alternate phone number for correspondence.
Channels offered in these packages are offered at a subsidized value and is subject to change anytime therefore, Vodafone has the right to make these changes without notifying customers.
All equipment used for this connection will remain as Vodafone property throughout the full term. A warranty of 30days applies to modems and STB units only from the day of installation. Vodafone warranty does not cover faults due to power surge/electrical fault, burnt or mishandling of modem/stb, water and/or physical damage from carelessness by the customer.
Customers will be given 60 days to reconnect otherwise Vodafone equipment will be removed. Customers will be required to pay the remaining cost of equipment if the equipment is damaged or faulty at the time of removal.
Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 24-month term.