Vodafone Samoa’s COVID-19 Care Package for all its Customers

April 1st, 2020


In these unprecedented times, when everyone across the world continues to navigate the uncertainties brought about by COVID-19, Vodafone Samoa, as your essential telecommunication services provider realize that in times of crisis, it is critical that we make it possible for you to continue your operations and help you respond to the unprecedented challenges that you may be facing.

We understand how much it means to stay connected with colleagues, family and friends. We know there is going to be a bigger demand on our Network, and we are prepared for this.

Vodafone are happy to provide the following benefits:

  • All Vodafone Customers:
    • 1GB Free Valid for 30 days effective 1st of April.
  • For Student Sims:
  • Zero-Rated access to educational websites:
    • edu.ws
    • nus.edu.ws
    • google.com/a/nus.edu.ws
    • student.nus.edu.ws
    • gov.ws
    • gov.ws
    • usp.ac.fj
    • usp.ac.fj
    • ac.fj
    • co.nz
  • Moana TV Postpaid:
    • There will be a 100% Rental Discount on your next bill (21st March – 20th April 2020)
  • Moana TV Prepaid:
    • One month free services starting 1st of April, 2020 (all existing customers who have recharged or will be recharging by the 30th of April, 2020 – will get 30 days additional validity)
  • No termination
    • Of customers’ postpaid service for non-payment of their bill until the 31st of May, 2020.

For our postpaid mobile and broadband subscribers, as per our COVID-19 SUPPORT PLAN, Vodafone encourages you to talk to your account managers to ensure the plan and features you have selected is right for you given the current business operating environment. You can also enquire about our “remote and work from home solutions” to minimize the impact on your business. Vodafone is here to help.

“Our stores and business centers have increased sanitation measures and frequency of office and surface disinfection, so you can be assured that you are visiting a clean and hygienic space. Our teams are ready to welcome and assist you. “ says Satish Sharma, Vodafone CEO.

“We are also encouraging Samoa to practice Social Distancing by using M-Tala, for all your transaction needs. You can use M-Tala to help you purchase of goods & services, pay your utility bills and also buy your EPC Prepaid Power instantly. It’s easy and it’s free to register.”

For all customer enquiries, please contact Vodafone’s Customer Care Team who are available to answer your call 24/7, or send an email via customercare@www.vodafone.com.ws.

“We are in this together and we stand ready to assist where possible.” concluded Satish Sharma, Vodafone CEO.

For all media related enquiries please contact Vodafone’s Brand & Communications Manager Yolande Matagi via email; yolande.matagi@www.vodafone.com.ws for more information.