Vodafone Samoa’s 5-Point COVID-19 Support Plan for Customers

April 1st, 2020


The spread of COVID-19 across the world is having a significant impact on day-to-day lives, changing the way we interact with others, introducing new ways of working and curtailing our movements as we adhere to new measures introduced by government to limit infection and protect the more vulnerable within our societies.

Vodafone is committed to doing its utmost to support our society during this rapidly evolving situation.  As a provider of critical connectivity and communications services enabling our digital society, Vodafone is introducing its five-point Support Plan to help its customers.

  • Maintaining the quality of service of our networks
  • Facilitating working from home for majority of local businesses and organizations
  • Help with Financial Hardship
  • Helping Students
  • M-Tala for Utility Payments

All of the new measures we will be introducing will remain in effect until 3rd of April (when, we hope, the immediacy of the current crisis will have reduced) and can be extended beyond this date, should it be necessary, in individual markets.

Vodafone CEO Satish Sharma “Vodafone will play a critical role in supporting society during this unprecedented time and that is why we are announcing our five-point support plan – a plan that ensures better outcomes for all citizens.”

“Through our networks, and our dedicated team, we will strive to ensure that people stay connected to their family and friends, businesses can continue to run using remote working and students are able to continue their education virtually.

“Whilst still putting the health and safety of our teams first, using our remote working technology, our teams are working round the clock to ensure that we deliver on this plan. I want to personally thank them all for providing this critical service for our customers.”

1)            Maintaining the quality of service of our networks

First and foremost, in assisting governments and citizens, it is essential that we are able to maintain the quality of service of our networks, thereby ensuring essential connectivity and communications services, including enabling citizens who are staying at home to continue to work, learn, socialize and be entertained.

This is our first priority and will require significant effort on our part. COVID-19 is already having a significant impact on our services and placing a greater demand on our network. Our technology teams have been focusing on capacity across our networks to make sure they are resilient and can absorb any new usage patterns arising as more people start working from home.

2)            Facilitating working from home for majority of local businesses and organizations

The economic repercussions of the health crisis are likely to be significant. To mitigate these effects, Vodafone is helping those who can to work from home. We are already supporting our corporate clients to enable their employees to work from home for the first time. We know our services are essential to make this happen.  Vodafone will also be offering all our prepaid and postpaid customers free access to all .Gov websites and World Health Organization’s website for frequent updates.

3)            Help with Financial Hardship

Whilst we welcome our governments’ various actions to help prevent the spread of COVID-19, we worry deeply about the liquidity problems that many businesses, especially micro and small enterprises, may face in the coming weeks and months. To assist businesses most at risk within our Supply Chain, Vodafone will ensure waiving of disconnection fees and providing a 30 day payment extension for all postpaid customers. If you feel your business will be greatly affected, we welcome you to reach out and email customercare@www.vodafone.com.ws for assistance.

  • Helping Students

Vodafone Samoa are big supporters of the future generation therefore we’ve made critical education and health sites identified by the Government free for all students on the Student Sim Plans such as:

    • google.com*
    • edu.ws*
    • ws*
    • gov.ws*
  • M-Tala for Payment Utilities

We understand the importance of social distancing during these times. Therefore Vodafone’s M-Tala is the perfect platform for paying your utilities from the comfort of your home such as:

  • Purchasing EPC Prepaid Power and having your voucher code sent directly to your mobile phone from anywhere and anytime.
  • Paying your SWA Water Bill.
  • Paying your Vodafone Postpaid Bills.

If you would like to register as an M-Tala customer, visit www.vodafone.com.ws/m-tala and our M-Tala  teams will contact you via phone or email to confirm your registration.

For all media related questions, please contact our Brand & Communications Manager Yolande Matagi via yolande.matagi@www.vodafone.com.ws