M-Tala registration is free of charge; there are no account maintenance fees and there is no minimum balance requirement. You only pay for the transactions you carry out [i.e. send money, withdraw cash, request M-Tala balance by text & mini statement]. There are no charges for depositing money in your M-Tala account.
Can I use my echarge balance to top-up my M-Tala account?Antonio Chadwick2020-03-11T15:59:43+14:00
Your M-Tala account is completely separate from your Vodafone prepaid E-Charge account. Consequently, you cannot use your eCharge to top up your M-Tala account. However, you can use the balance in your M-Tala account to buy E-Charge for your own phone or another Vodafone prepaid number.
A registered M-Tala customer can access the full M-Tala menu and is able to carry out all the services described above [especially deposit money, send money, bill payment, buy E-Charge, check balance & mini-statement]. An unregistered customer can only go to an Agent to withdraw the cash received but cannot carry out any other M-Tala transaction.
Call M-Tala helpline – 67121 – or visit your nearest Vodafone store to ask for assistance. Customers are given an option to view and confirm the transaction details before they press “send” to complete the transaction. Therefore, it is always in your interest to carefully review and confirm the details before you send – because once executed the transaction may not be reversible.
Is it possible to Top-Up unregistered user’s mobile number?Antonio Chadwick2020-03-06T14:51:16+14:00
You can buy E-Charge for any Vodafone prepaid or postpaid capped number using your M-Tala account whether they are registered or not for M-Tala service. There are no charges for using your M-Tala account balance to buy E-Charge.
Can I echarge if I am a Postpaid Customer? (Excluding Postpaid Capped)Antonio Chadwick2020-03-31T18:22:42+14:00
Vodafone postpaid customers registered on M-Tala can buy E-Charge for other Vodafone prepaid or postpaid capped numbers, but not their own or other postpaid numbers. There is no fee for buying E-Charge through M-Tala.
Does my M-Tala balance double-up or triple-up like my echarge balance?Antonio Chadwick2020-03-11T16:06:39+14:00
In case there is a delay in receiving SMS from M-Tala system to confirm any transaction you have carried out, contact Vodafone Customer Care Helpline at 67121.
However, there may be other reasons that may lead to you not receiving the SMS. Your SMS inbox may be full so you may have to delete some of the messages and create space for the new ones. If there is a problem with the SMS service, then you may not receive the text.
Does my M-Tala Secret Pin Number Expire?Antonio Chadwick2020-03-06T14:50:00+14:00
Your M-Tala Secret PIN number does not expire. However, you can change your Secret PIN at anytime you choose to do so; it is advisable that you change your Secret PIN from time to time and especially when you think someone else may already know your PIN.
What happens if I forget my Secret Pin?Antonio Chadwick2020-03-11T16:04:33+14:00
You will need to visit a Vodafone Retail store near you for a new activation code in order to reset the PIN. The Retail consultant will verify your account details with your registration details to ensure the information is correct. After successful verification and proof of customer identity, you will be sent an activation code to use in resetting your new secret PIN.
For security purposes, the customer will not be able to access the M-Tala menu before activating their account using the activation code sent to the customer’s mobile number.
Call customer service helpline to have your account suspended. Proceed to get a SIM replacement through a Vodafone Retail store to retain your number and access your SIM & M-Tala account as normal. There is no risk of you losing your M-Tala account balance when you lose your SIM because access to the M-Tala account is PIN protected which is only known to the registered user.
Will my transactions be limited to the Agent outlet where I registered?Antonio Chadwick2020-03-31T18:26:41+14:00
Once registered, your money is safe since every transaction requires identification in the form of a secret PIN. Even if you lose your phone, no one can take out the money from your M-Tala account without your secret PIN number.
What happens if the Vodafone network is unavailable? Will the M-Tala service still work?Antonio Chadwick2020-03-06T14:48:11+14:00
You can keep track of all your transactions directly from your phone. M-Tala allows you to check the last five (5) transactions through the mini-statement option under My Account menu. Beyond this, you can request for a full printout of your account from any Vodafone Retail store at a small fee.
The M-Tala service is available at any Vodafone retail store and authorized M-Tala Agents in Upolu and Savaii. These may include service stations, supermarkets, banks, E-Charge vendors & other retail outlets near you. A full list of M-Tala Agents are available on the Vodafone website.
Will I get promotional deals like Double Up & Triple Up on my echarge purchased through M-Tala?Antonio Chadwick2020-03-11T16:02:53+14:00
Yes, if the promotional offer is made available through M-Tala, you will be entitled to receive double-up and triple-up promotional deals through M-Tala. These will be made known to the public through the promotion communications.
Who are entitled to this service?awesterlund2020-03-31T18:30:23+14:00
See something you like on Maua and need to buy it, but haven’t got funds in your M-Tala yet? No worries, we have over 90 agents across Samoa – whereby you can deposit money into your M-Tala account. They’re safe & compliant under regulatory approval.