Need Help with Moana TV Banner

We’re here to help you with your Moana TV queries.

FAQ’s

Moana TV, being an IPTV product, works over BlueSky’s Broadband (ADSL) network. This being the case, in order for a customer to receive Moana TV, they must be within the coverage of our Broadband network, but they do not necessarily need to have an existing Broadband connection.

Yes, there is Parental Blocking available as an additional Set Top Box feature. This allows parents to set time limits to certain channels. Once the time limit has been reached, a pop-up will request the customer to enter a password to continue watching.

There is also Channel Blocking – whereby parents are able to lock/hide certain channels so they do not show when scrolling through channels.

A customer must be located within the coverage areas for IPTV.

Customers must request via Corporate Sales or visit any Vodafone stores to make the changes by signing up for a new plan. 

Terms and Conditions

  1. Plans apply to all new and existing prepaid customers in the Moana TV coverage area.
  2. Postpaid customers will sign into a contract of 24 months or longer.
  3. Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active.
  4. All equipment use for this connection will remain as Vodafone Samoa property throughout the full term. Breaching the terms of this contract will result in removal of the equipment from the customer premises. Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 12 month term (Disconnection due to non-payment is excluded). Customer will be required to pay remaining cost of equipment if the equipment is damaged or faulty at the time of removal due to breaching the terms of this contract.
  5. Customer must have an email address and an alternate phone number for correspondence.
  6. Payment data for postpaid is dependent on billing cycle. Prepaid customers billing cycle is set by activation or last reconnected date. Disconnections are processed daily, per billing cycle.
  7. Bill reminders will be emailed to customers 5 days before account is temporarily disconnected.
  8. Customers will be given 60 days to reconnect otherwise equipment will be collected by representatives of Vodafone Samoa Ltd.