Home|Help|Legal
Legal2020-05-08T17:46:04+13:00

Legal Banner

Our Legal Team have worked hard to create terms and conditions that provide all the details you need to understand exactly what you can expect as a Vodafone customer.

Terms & Conditions

ATOA Plans2020-03-31T15:15:29+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  3. Each of the plans total allocation is divided and allocated daily as: 1 GB, 20 on-net minutes and 50 SMS
  4. The daily allocation is activated at 12:OOAM and expires at 11:59PM
  5. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  6. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  7. Data Bundle is open to any internet activity
  8. Voice Bundle is for on-net calls only, including landlines.
  9. SMS Bundle is to any local network
Fiafia Plans2020-03-31T15:16:33+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue on casual rates
  5. Validity timer commences from moment of purchase. Any quota not used within the validity period will expire.
  6. Voice Bundle is for on-net calls only
  7. SMS Bundle is to any network
Malo Packs2020-03-31T15:16:59+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone App
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue PAYG:
    • Standard Rate:
      • Data: $0.33 per MB (once they have texted ‘START’ to 101)
      • Voice: $0.35 to Vodafone & $0.44 to Other networks
      • SMS: $0.20 to any network
  5. Voice Bundle is to any local network (including Other networks)
  6. SMS Bundle is to any network
Social Media Pass2020-04-24T17:35:53+13:00

Terms & conditions apply. Social Media Passes are only available to Vodafone Prepaid Mobile & Postpaid Capped Customers. These plans can be purchased through *888#. Data allocation will be only for the following social media apps activity: Facebook, Youtube, Instagram, Tik Tok, Twitter and LinkedIn. Call 67121 or 121 for more information.

SUPER DATA2020-03-31T15:14:59+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    1. USSD *888#
    2. MyVodafone app
  3. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  4. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  5. Data Bundles can be used for any data activity.
Super Sim Plus2020-03-31T15:11:49+14:00
    • Offer is available to new Vodafone prepaid mobile customers only
    • Free benefit will be given once a month on top-up of $5 or above. This top-up must be the first top-up for the month
    • If first top up is less than $5 then customer will not be entitled to the Super Sim Offer for that month
    • FREE reward bundles will be only awarded once a month. Subscriber will need to top up again the next month to receive the next FREE reward bundle. 
    • Offer is a one-time per month
    • Top-up can be either through a recharge card, echarge or online
    • Voice allocation on the sim is for on-net calls only – Vodafone to Vodafone
    • SMS allocation on the sim is for all local network
    • Data allocation on the sim is for any internet activity. 
    • No rollover of any unused benefit not allowed.
    • Post-free benefits, customers are advised to purchase any other bundles through MyVodafone App or *888#
Mobile Postpaid – Data, Local, International Add-Ons2020-03-31T15:14:25+14:00
The Add-Ons (Data, Local and International) will expire on the last day of the month. Unused data will not roll over. If the monthly allocation finishes before the end of the month, customers will be charged as per standard rates.
  • $0.35 per minute to other Vodafone numbers
  • $0.44 per minute to the other network
  • $0.20 per text to both local networks
  • $0.33/mb for excess usage.
Vodafone will provide the Customer with a monthly billing statement will be emailed by the 20th of each month and full payment of each monthly statement is due on the 10th of the following month. Upon disconnection, all outstanding to date and the remaining contract period must be settled in full. This applies immaterial of the number or services held by customer. Failure to settle will result in disconnection & legal action.
Mobile Postpaid Plans2020-03-17T18:50:07+14:00

BACKGROUND:

1. Vodafone provides telecommunications services, including mobile voice, text and data services.

2. The customer requires mobile services and agrees to engage Vodafone to provide services as described in this agreement.

3. Vodafone agrees to provide the services on the terms and conditions set out in this agreement.

4. This agreement shall commence when Vodafone accepts your application and connects you to the Vodafone mobile network.

The mutual rights and obligations of Vodafone and the Customer shall be as set forth in the agreement in particular. Vodafone shall provide and carry out the services in accordance with the provisions of the agreement the customer shall make payment to Vodafone in accordance with the provisions of the agreement.

WHEREAS:

The customer has selected the plan checked above which entitles Customer to the allocated number of national minutes, national sms and data services. The initial term of this agreement is 24 months. Service beyond the term will be on a month-to-month basis until terminated. Termination of this agreement will be in accordance with Vodafone ’s mobile terms and conditions.

Conditions of Pure Postpaid selected are as follows:

• Standard rates will apply when monthly allocation finishes before the end of the month.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Conditions of Capped Postpaid Plans:

• Postpaid capped plan can choose to echarge and purchase a prepaid bundle or continue on standard rates.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Mobile Roaming2020-03-31T14:50:39+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST.
  2. Offer is available to the below customers:
    • Prepaid mobile customer
    • Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • My Vodafone App
  4. Once bundle is utilized or expires customer can either purchase another bundle or continue on standard rates.
  5. Roaming Bundles are only available for use, when roaming in the respective Roaming Bundle Countries: American Samoa, Australia, New Zealand, USA. Will not work if used in another country outside the specified Country.

  6. Validity starts from the date of activation of the pack. Any quota not used within the validity period will expire.
  7. American Samoa Voice Minute Allocations:
    • 25 minutes of voice calls to American Samoa
    • 25 minutes of voice calls to Vodafone Samoa
  8. Australia Voice Minute Allocations:
    • 40 minutes of voice calls to Australia
    • 40 minutes of voice calls to Vodafone Samoa
  9. New Zealand Voice Minute Allocations:
    • 20 minutes of voice calls to New Zealand
    • 10 minutes of voice calls to Vodafone Samoa
  10. USA Voice Minute Allocations:
    • 30 minutes of voice calls to USA
    • 30 minutes of voice calls to Vodafone Samoa
  11. Bundle Data is only available for use within the Roaming Country and is open to any internet activity.
  12. All incoming calls will be charged as per standard rates.
  13. All outgoing calls excluding roaming bundle allocation will be charged as per standard rates.
Classic Landline2020-03-17T18:47:53+14:00

The Initial Term of this Agreement is the minimum contracted period during which you must acquire the Service. The Initial Term commences when the Service is first activated. If the Initial Term is not specified on the front page of this Agreement, then it is for 24 months. If you notify the Company within 30 days before the end of the Initial Term that you do not wish to continue the Service, the Agreement ends at the end of the Initial Term. Charges: The Customer will pay the Monthly Charge for the Service supplied by the Company, and any other charges charged in accordance with this Agreement. Charges may include: b) The Monthly Charge (billed monthly in advance), e) Any Cancellation Fee(s) as specified in this Agreement. You will be charged the Monthly Charge each month regardless of usage of the Service. The Company may vary the price plan, charges and Services provided under this Agreement at its sole option. These changes may include (but are not limited to) the Monthly Charge, The Company will use its best efforts (but is not required) to advise the Customer of any such change(s) 30 days before they occur. Billing: Vodafone’s billing period is from the 21st to the 20th of the following month. For your first bill, your Monthly Charge will be pro-rated for the period from your activation date of Service through until the end of the monthly billing cycle.

Fixed Line2020-03-31T14:55:47+14:00

Term of agreement is valid for 12 months from date of activation. Connection will be via Vodafone 4G Mobile Network. Number Sequence available start with 6xxxxx. Monthly bundle starts from the 1st of the month and when cap is reached, customer is able to top up and continue using until the next month’s bundle is activated. International calls is not include in the bundle and customers will need to top up to make a call. Monthly Statement will be emailed by the 20th of each month. Full payment of each monthly statement is due on the 10th of the following month. Customer needs to inform Vodafone in writing if any changes in E-Bill address and location. Termination: if customer wishes to terminate before the end of the contract period, customer needs to settle all outstanding to date and remaining months of contract.

MEA UMA BUNDLE2020-05-15T16:28:49+13:00
  • Top up $59 tala on your Vodafone Fixed Line number
  • Opt in using *888# using fixed line prepaid or postpaid capped sim to get the offer
  • Also subscribe via 121 or walk into any retail store to purchase bundle if your balance is $59 or more
  • Unlimited minutes to any Vodafone numbers
  • 5GB can be used for WIFI capable Fixed Lines
  • Data plans can only be used within its 30-day validity period
Moana TV2020-04-30T13:54:28+13:00

Postpaid customers will sign into a contract of 24 months. Billing period is based on the billing cycle from the 21st to the 20th of each month.

Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active. Prepaid customers billing cycle is set by activation or last reconnected date. A notification will be sent via email three different times within the month to remind customer of their payment. Customer can upgrade of downgrade anytime during this contract period. Customers must have an email address and an alternate phone number for correspondence.

CHANNELS

Channels offered in these packages are offered at a subsidized value and is subject to change anytime therefore, Vodafone has the right to make these changes without notifying customers.

EQUIPMENT

All equipment used for this connection will remain as Vodafone property throughout the full term. A warranty of 30days applies to modems and STB units only from the day of installation. Vodafone warranty does not cover faults due to power surge/electrical fault, burnt or mishandling of modem/stb, water and/or physical damage from carelessness by the customer.

TERMINATION

Customers will be given 60 days to reconnect otherwise Vodafone equipment will be removed. Customers will be required to pay the remaining cost of equipment if the equipment is damaged or faulty at the time of removal.

Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 24-month term.

Postpaid – Super Broadband2020-03-31T15:00:43+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Postpaid – Ultra-fast Fiber Broadband2020-03-31T15:00:18+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Prepaid Broadband2020-04-15T11:00:56+13:00

Terms & Conditions: Device Data Plans are for prepaid data sims only. Data devices include router, MIFI & dongle. Customers must top up exact amount to their data sim number and it will automatically convert to data. Data cannot be rolled over and must be used within validity period. Call 121 for more info.

Vodafone Wifi Zone2020-04-30T13:28:54+13:00
  • Cards are non- transferable and valid for 5 days once activated.
  • Customer MUST log off to be able to use this Wifi Zone card again within first day of activation.
  • Call 67121 for assistance if needed.
$58,000 Independence2020-05-18T11:05:29+13:00
  • Below customers are eligible for this promotion:
    • Prepaid Mobile Customers.
    • Postpaid Capped Mobile Customers.
  • Below are two options for customer to purchase the bundles to receive an entry:
    • Dial *888#
    • Use the app
  • Once the customer has purchased any of the entitled bundles for the promotion they will receive a confirmation text for their purchase and a confirmation text for their entries into the promotion.
  • For Malo GIFTs, the customer who is charged and who is the Gifter (Party A) will receive an entry.
  • A customer can enter the draw multiple times.
  • Staff and nuclear family are not entitled to participate.
  • Tourist and anyone on visit visa status are not eligible for this promotion.
  • Pure postpaid customers are not eligible for this promotion.
  • Promotion is valid only for permanent residents of Samoa and person aged 21 and over.
  • Major prize winners (prize valued at $500 or more) will be notified by phone call/text message prior to the prize presentation.
  • If major prize winner number is switched off, then there will be a re-draw.
  • If major prize winner does not answer the call, then there will be 3 attempts within a 5-minute period. If unsuccessful, there will be a re-draw.
  • Major prizes will be given to winners upon verification of both their phone no. and valid ID.
  • Daily winners will be notified via call or text message and the prize will be applied to their number (Top-up or Atoa30) and the vouchers will be available for uplift from any of our Retail stores.
  • GCA license no. SPS 027/2020.
  • All draws will be carried out using www.random.org with a GCA representative present
Register & Win with M-Tala2020-05-13T14:58:40+13:00
  • Customer must use the Online Registration form on the Vodafone website to register for M-Tala.
  • Applicable to all Vodafone Prepaid Mobile, Postpaid Capped & Postpaid Pure Mobile Numbers.
  • Numbers that have Already registered will not qualify to be in the draw.
  • Numbers must activate their M-Tala accounts to qualify to be in the draw – Activate: Dial *175#, Select Option 1 Enter Activation Code.
  • GCA Protocol: SPS 026/2020
Samsung Galaxy Flip Z – Pre-Booking2020-05-27T08:53:38+13:00

Payment options

  • Pay upfront 50% for order and balance on receipt (bank deposit, Mtala or pay direct to retail store)
  • Postpaid charge to account – postpaid plan Corporate only (retail to sign up customer and refer to Sales corporate)

Terms and Conditions

  • Phones can only be ordered after completion of one of the payment options above
  • Phones will take up to 60 days to arrive
Student Sim Offer2020-05-05T10:02:33+13:00
  1. A student is only entitled to 1 SIM card per person.
  2. Student sim cards will only be available at any of our Retail Stores.
  3. A photo ID/ confirmation letter from school/college/university must be presented for purchasing a student sim.
  4. Student sim is free.
  5. Student will be entitled to all Prepaid Mobile offers.
  6. Student sim is loaded with 1 GB data valid for 3 days against top-up of $5 or more.
  7. One year, free 200MB per day when connected through any of our Vodafone Wifi Zones.
  8. Students can browse selected free websites with their student sim.

Terms & Conditions

ATOA Plans2020-03-31T15:15:29+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  3. Each of the plans total allocation is divided and allocated daily as: 1 GB, 20 on-net minutes and 50 SMS
  4. The daily allocation is activated at 12:OOAM and expires at 11:59PM
  5. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  6. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  7. Data Bundle is open to any internet activity
  8. Voice Bundle is for on-net calls only, including landlines.
  9. SMS Bundle is to any local network
Fiafia Plans2020-03-31T15:16:33+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue on casual rates
  5. Validity timer commences from moment of purchase. Any quota not used within the validity period will expire.
  6. Voice Bundle is for on-net calls only
  7. SMS Bundle is to any network
Malo Packs2020-03-31T15:16:59+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone App
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue PAYG:
    • Standard Rate:
      • Data: $0.33 per MB (once they have texted ‘START’ to 101)
      • Voice: $0.35 to Vodafone & $0.44 to Other networks
      • SMS: $0.20 to any network
  5. Voice Bundle is to any local network (including Other networks)
  6. SMS Bundle is to any network
Social Media Pass2020-04-24T17:35:53+13:00

Terms & conditions apply. Social Media Passes are only available to Vodafone Prepaid Mobile & Postpaid Capped Customers. These plans can be purchased through *888#. Data allocation will be only for the following social media apps activity: Facebook, Youtube, Instagram, Tik Tok, Twitter and LinkedIn. Call 67121 or 121 for more information.

SUPER DATA2020-03-31T15:14:59+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    1. USSD *888#
    2. MyVodafone app
  3. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  4. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  5. Data Bundles can be used for any data activity.
Super Sim Plus2020-03-31T15:11:49+14:00
    • Offer is available to new Vodafone prepaid mobile customers only
    • Free benefit will be given once a month on top-up of $5 or above. This top-up must be the first top-up for the month
    • If first top up is less than $5 then customer will not be entitled to the Super Sim Offer for that month
    • FREE reward bundles will be only awarded once a month. Subscriber will need to top up again the next month to receive the next FREE reward bundle. 
    • Offer is a one-time per month
    • Top-up can be either through a recharge card, echarge or online
    • Voice allocation on the sim is for on-net calls only – Vodafone to Vodafone
    • SMS allocation on the sim is for all local network
    • Data allocation on the sim is for any internet activity. 
    • No rollover of any unused benefit not allowed.
    • Post-free benefits, customers are advised to purchase any other bundles through MyVodafone App or *888#
Mobile Postpaid – Data, Local, International Add-Ons2020-03-31T15:14:25+14:00
The Add-Ons (Data, Local and International) will expire on the last day of the month. Unused data will not roll over. If the monthly allocation finishes before the end of the month, customers will be charged as per standard rates.
  • $0.35 per minute to other Vodafone numbers
  • $0.44 per minute to the other network
  • $0.20 per text to both local networks
  • $0.33/mb for excess usage.
Vodafone will provide the Customer with a monthly billing statement will be emailed by the 20th of each month and full payment of each monthly statement is due on the 10th of the following month. Upon disconnection, all outstanding to date and the remaining contract period must be settled in full. This applies immaterial of the number or services held by customer. Failure to settle will result in disconnection & legal action.
Mobile Postpaid Plans2020-03-17T18:50:07+14:00

BACKGROUND:

1. Vodafone provides telecommunications services, including mobile voice, text and data services.

2. The customer requires mobile services and agrees to engage Vodafone to provide services as described in this agreement.

3. Vodafone agrees to provide the services on the terms and conditions set out in this agreement.

4. This agreement shall commence when Vodafone accepts your application and connects you to the Vodafone mobile network.

The mutual rights and obligations of Vodafone and the Customer shall be as set forth in the agreement in particular. Vodafone shall provide and carry out the services in accordance with the provisions of the agreement the customer shall make payment to Vodafone in accordance with the provisions of the agreement.

WHEREAS:

The customer has selected the plan checked above which entitles Customer to the allocated number of national minutes, national sms and data services. The initial term of this agreement is 24 months. Service beyond the term will be on a month-to-month basis until terminated. Termination of this agreement will be in accordance with Vodafone ’s mobile terms and conditions.

Conditions of Pure Postpaid selected are as follows:

• Standard rates will apply when monthly allocation finishes before the end of the month.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Conditions of Capped Postpaid Plans:

• Postpaid capped plan can choose to echarge and purchase a prepaid bundle or continue on standard rates.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Mobile Roaming2020-03-31T14:50:39+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST.
  2. Offer is available to the below customers:
    • Prepaid mobile customer
    • Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • My Vodafone App
  4. Once bundle is utilized or expires customer can either purchase another bundle or continue on standard rates.
  5. Roaming Bundles are only available for use, when roaming in the respective Roaming Bundle Countries: American Samoa, Australia, New Zealand, USA. Will not work if used in another country outside the specified Country.

  6. Validity starts from the date of activation of the pack. Any quota not used within the validity period will expire.
  7. American Samoa Voice Minute Allocations:
    • 25 minutes of voice calls to American Samoa
    • 25 minutes of voice calls to Vodafone Samoa
  8. Australia Voice Minute Allocations:
    • 40 minutes of voice calls to Australia
    • 40 minutes of voice calls to Vodafone Samoa
  9. New Zealand Voice Minute Allocations:
    • 20 minutes of voice calls to New Zealand
    • 10 minutes of voice calls to Vodafone Samoa
  10. USA Voice Minute Allocations:
    • 30 minutes of voice calls to USA
    • 30 minutes of voice calls to Vodafone Samoa
  11. Bundle Data is only available for use within the Roaming Country and is open to any internet activity.
  12. All incoming calls will be charged as per standard rates.
  13. All outgoing calls excluding roaming bundle allocation will be charged as per standard rates.
Classic Landline2020-03-17T18:47:53+14:00

The Initial Term of this Agreement is the minimum contracted period during which you must acquire the Service. The Initial Term commences when the Service is first activated. If the Initial Term is not specified on the front page of this Agreement, then it is for 24 months. If you notify the Company within 30 days before the end of the Initial Term that you do not wish to continue the Service, the Agreement ends at the end of the Initial Term. Charges: The Customer will pay the Monthly Charge for the Service supplied by the Company, and any other charges charged in accordance with this Agreement. Charges may include: b) The Monthly Charge (billed monthly in advance), e) Any Cancellation Fee(s) as specified in this Agreement. You will be charged the Monthly Charge each month regardless of usage of the Service. The Company may vary the price plan, charges and Services provided under this Agreement at its sole option. These changes may include (but are not limited to) the Monthly Charge, The Company will use its best efforts (but is not required) to advise the Customer of any such change(s) 30 days before they occur. Billing: Vodafone’s billing period is from the 21st to the 20th of the following month. For your first bill, your Monthly Charge will be pro-rated for the period from your activation date of Service through until the end of the monthly billing cycle.

Fixed Line2020-03-31T14:55:47+14:00

Term of agreement is valid for 12 months from date of activation. Connection will be via Vodafone 4G Mobile Network. Number Sequence available start with 6xxxxx. Monthly bundle starts from the 1st of the month and when cap is reached, customer is able to top up and continue using until the next month’s bundle is activated. International calls is not include in the bundle and customers will need to top up to make a call. Monthly Statement will be emailed by the 20th of each month. Full payment of each monthly statement is due on the 10th of the following month. Customer needs to inform Vodafone in writing if any changes in E-Bill address and location. Termination: if customer wishes to terminate before the end of the contract period, customer needs to settle all outstanding to date and remaining months of contract.

MEA UMA BUNDLE2020-05-15T16:28:49+13:00
  • Top up $59 tala on your Vodafone Fixed Line number
  • Opt in using *888# using fixed line prepaid or postpaid capped sim to get the offer
  • Also subscribe via 121 or walk into any retail store to purchase bundle if your balance is $59 or more
  • Unlimited minutes to any Vodafone numbers
  • 5GB can be used for WIFI capable Fixed Lines
  • Data plans can only be used within its 30-day validity period
Moana TV2020-04-30T13:54:28+13:00

Postpaid customers will sign into a contract of 24 months. Billing period is based on the billing cycle from the 21st to the 20th of each month.

Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active. Prepaid customers billing cycle is set by activation or last reconnected date. A notification will be sent via email three different times within the month to remind customer of their payment. Customer can upgrade of downgrade anytime during this contract period. Customers must have an email address and an alternate phone number for correspondence.

CHANNELS

Channels offered in these packages are offered at a subsidized value and is subject to change anytime therefore, Vodafone has the right to make these changes without notifying customers.

EQUIPMENT

All equipment used for this connection will remain as Vodafone property throughout the full term. A warranty of 30days applies to modems and STB units only from the day of installation. Vodafone warranty does not cover faults due to power surge/electrical fault, burnt or mishandling of modem/stb, water and/or physical damage from carelessness by the customer.

TERMINATION

Customers will be given 60 days to reconnect otherwise Vodafone equipment will be removed. Customers will be required to pay the remaining cost of equipment if the equipment is damaged or faulty at the time of removal.

Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 24-month term.

Postpaid – Super Broadband2020-03-31T15:00:43+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Postpaid – Ultra-fast Fiber Broadband2020-03-31T15:00:18+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Prepaid Broadband2020-04-15T11:00:56+13:00

Terms & Conditions: Device Data Plans are for prepaid data sims only. Data devices include router, MIFI & dongle. Customers must top up exact amount to their data sim number and it will automatically convert to data. Data cannot be rolled over and must be used within validity period. Call 121 for more info.

Vodafone Wifi Zone2020-04-30T13:28:54+13:00
  • Cards are non- transferable and valid for 5 days once activated.
  • Customer MUST log off to be able to use this Wifi Zone card again within first day of activation.
  • Call 67121 for assistance if needed.

Vodafone Privacy Policy

Vodafone Samoa (“our, we or us”) is committed to protecting your personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our web and WAP sites and use our products and services.

If you want to talk to us about this policy or any concerns or queries you have about the use of your personal information, please email us at customercare @vodafone.com.ws

This policy is provided for your information and doesn’t limit or exclude your rights under the Telecommunications Act 2005.

  1. What information do we collect?

We collect information relating to you that you have provided to us (for example, on an application or registration form, when you enter a competition or promotion sponsored by us or through the way you use our products and services) or that we may have obtained from another source (such as our suppliers or from marketing organisations). Where possible, we will collect the information directly from you. However the method of collecting this information may vary depending on which one of our services you are using (for example our mobile services or our internet services).

This information may include, your name, address, telephone numbers, information on how you use our products and services (such as the type, date, time, location and duration of calls or messages, the numbers you call, how much you spend, and information on you and the browsing and viewing activity that happens while you use internet services (including the internet sites and pages visited, your Internet Protocol (IP) address and the dates and times you or anyone using your internet services logs on and off, and the channels accessed through your TV services with us)), the location of your mobile phone, lifestyle information and any other information collected in relation to your use of our products and services. This information may be held by us while you are using our services and for a period of time afterwards, but only for so long as we are legally entitled to use the information in accordance with this Privacy Policy.

We may also monitor and record your calls to us and our calls to you.

  1. How do we use your information?

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

2.1 processing and evidencing your orders or applications;

2.2 providing you with products and/or services you have requested or administering your account;

2.3 billing you (unless you pay by another agreed method) and collecting any debt owed to us by you;

2.6 settling accounts with those who provide related services to us;

2.5 dealing with your requests, enquiries or complaints and other customer care related activities;

2.6 carrying out market and product analysis, and improvements to our products and services;

2.7 contacting you about our group companies’ products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). Where such contact is via electronic means, you agree that the electronic marketing messages we and our selected third parties send don’t need to include an unsubscribe facility;

2.8 registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our group companies’ loyalty or reward programmes and other similar schemes;

2.9 carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;

2.10 carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;

2.11 generally customising your experience on our sites;

2.12 for general administrative and business purposes.

  1. Sharing your information

There may be times when we need to disclose your personal information to third parties (some of which may be based outside of Samoa). If we do this, we will only disclose your information to:

3.1 our group companies who may use and disclose your information for the same purposes as us;

3.2 those who provide to us or our group companies products or services that support the services that we provide, such as our dealers and suppliers;

3.3 other network operators to enable you to make and receive calls through other networks, so we can transfer numbers from one network to another and to monitor or investigate fraud or other offences.

3.4 other organisations and who may keep a record of the searches we make against your name;

3.5 debt collection agencies or companies, in order to collect any money owing by you in respect of an unpaid Vodafone bill;

3.6 if someone else pays your bill, such as your employer, ;

3.7 those providing telephone and similar directories or directory enquiry services and other such publicly available databases and publications, except where you have specifically directed us not to;

3.8 anyone we transfer our business to in respect of which you are a customer or a potential customer;

3.09 anyone who assists us in protecting the operation of the Vodafone networks and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;

3.10 anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us and our group companies, where your information is processed;

3.11 persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;

3.12 other service providers in relation to a service used through our network to allow that service to be charged to you;

3.13 aggregated user statistics and other information that does not personally identify you, to third parties such as our advertisers, customers, potential customers and partners;

3.16 any person or organisation as authorised by theTelecommunications Act 2005, including with your prior authorisation which we will usually obtain at the time of collecting the information from you.

3.17 other people who you specifically request we share your account information with – (for example, by you ‘authorising’ them on your account or by you sharing access via ‘My Vodafone’).

If you have not opted out of receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with Vodafone to keep the information confidential, or who are subject to obligations to protect your personal information.

If you would like to opt-out of receiving Vodafone marketing materials, please contact 121 from your Vodafone mobile or go to My Vodafone at www.myvodafone.com.ws Even if you opt out, Vodafone will still need to send you essential information about your account or changes to your plans or service.

Some of our message services and selected user initiated service queries, are available to you free of charge. If you use one of these free services to request or send a message, you or the recipient of that message may receive third party advertising with the requested message, even if you or the recipient have opted out of receiving marketing messages from us.

  1. Using Products and services outside Samoa

If you wish to use our products or services outside Samoa, your information may be transferred outside Samoa to that country. Our websites and systems and those of our group companies may also be based on servers located outside of Samoa. Please note that the data protection and other laws of countries outside Samoa may not be as comprehensive as the laws of this country.

  1. Protecting your personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

If you choose callerID restriction we will prevent your number being shown on any receiver. Your number may still be displayed to emergency or other services, when you send a TXT message and to us. Where you do not choose to use callerID restriction, your number may be displayed to the person you have called or sent a message to.

  1. Accessing and updating your personal information

You have the right to access personal information about you if we hold that personal information in a way that it can be readily retrieved, subject to some exceptions provided at law.

You may request access to the personal information we hold about you by sending an email to customercare@vodafone.com.ws Please quote your name and address. We would be grateful if you could also provide brief details of what information you want a copy (this helps us to more readily locate your data).

In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will advise you of this prior to sending your information to you.

We will not be able to provide you personal information if we do not know or don’t have reasonable grounds to believe it is personal information about you or if disclosing the information would involve the unwarranted disclosure of the affairs of another individual.

You can request correction or amendment of the information held by us at any time and as often as necessary by sending us an e-mail to Contacting us and specifying the information that you require changed. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction, otherwise we’ll take reasonable steps to mark that information as having been subject to a change or correction request.

Some of our services are password-protected so that only you have access to your personal information. You should not reveal your password to other people and you should change it regularly. Vodafone will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, if you are using the internet, remember to sign out of your Vodafone account and close your browser window when you have finished. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place.

  1. Internet use

We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.

Please note that when you are accessing a non-Vodafone website, you should always read their privacy policy or website terms and conditions – especially if you are considering providing them with your personal information. You are also responsible for maintaining the secrecy of your passwords and/or any account information.

We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:

7.1 understand what you like and use about our website;

7.2 understand what you do not like and do not use on our website;

7.3 provide a more enjoyable, customised service and experience,

7.4 enable you to use certain services on our website; and

7.5 help us develop and deliver better products and services tailored to our customers’ interests and needs.

We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.

We may use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognise you on subsequent visits to this website so that you don’t have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.

Most browser technology (such as Internet Explorer, Safari, Chrome etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie. You do not need to have cookies turned on to access our sites, but you may need them for customisable areas of the site that we may develop in the future, or to access and benefit from certain functionality offered by the site.

  1. Changes to our Privacy Policy

We may change this Privacy Policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.