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Legal2020-08-25T15:29:02+13:00

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Our Legal Team have worked hard to create terms and conditions that provide all the details you need to understand exactly what you can expect as a Vodafone customer.

Terms & Conditions

ATOA Plans2020-03-31T15:15:29+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  3. Each of the plans total allocation is divided and allocated daily as: 1 GB, 20 on-net minutes and 50 SMS
  4. The daily allocation is activated at 12:OOAM and expires at 11:59PM
  5. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  6. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  7. Data Bundle is open to any internet activity
  8. Voice Bundle is for on-net calls only, including landlines.
  9. SMS Bundle is to any local network
Fiafia Plans2020-03-31T15:16:33+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue on casual rates
  5. Validity timer commences from moment of purchase. Any quota not used within the validity period will expire.
  6. Voice Bundle is for on-net calls only
  7. SMS Bundle is to any network
Malo Packs2020-03-31T15:16:59+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone App
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue PAYG:
    • Standard Rate:
      • Data: $0.33 per MB (once they have texted ‘START’ to 101)
      • Voice: $0.35 to Vodafone & $0.44 to Other networks
      • SMS: $0.20 to any network
  5. Voice Bundle is to any local network (including Other networks)
  6. SMS Bundle is to any network
Social Media Pass2020-04-24T17:35:53+13:00

Terms & conditions apply. Social Media Passes are only available to Vodafone Prepaid Mobile & Postpaid Capped Customers. These plans can be purchased through *888#. Data allocation will be only for the following social media apps activity: Facebook, Youtube, Instagram, Tik Tok, Twitter and LinkedIn. Call 67121 or 121 for more information.

SUPER DATA2020-03-31T15:14:59+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    1. USSD *888#
    2. MyVodafone app
  3. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  4. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  5. Data Bundles can be used for any data activity.
Super Sim Plus2020-06-19T11:05:49+13:00
  1. This is a one-time offer and is available to New Vodafone Prepaid mobile customers at Village Roadshow locations only
  2. Super SIM reward bundle will be activated upon first top-up of $1 or more
  3. Voice allocation of the bundle is for on-net calls only – Vodafone to Vodafone, including landlines
  4. Text allocation of the bundle is open to use to any local network
  5. Voice and Text allocation are valid for 60 days
  6. Data allocation of the bundle is open to use for any internet activity and is only valid for 5 days
Mobile Postpaid – Data, Local, International Add-Ons2020-03-31T15:14:25+14:00
The Add-Ons (Data, Local and International) will expire on the last day of the month. Unused data will not roll over. If the monthly allocation finishes before the end of the month, customers will be charged as per standard rates.
  • $0.35 per minute to other Vodafone numbers
  • $0.44 per minute to the other network
  • $0.20 per text to both local networks
  • $0.33/mb for excess usage.
Vodafone will provide the Customer with a monthly billing statement will be emailed by the 20th of each month and full payment of each monthly statement is due on the 10th of the following month. Upon disconnection, all outstanding to date and the remaining contract period must be settled in full. This applies immaterial of the number or services held by customer. Failure to settle will result in disconnection & legal action.
Mobile Postpaid Plans2020-03-17T18:50:07+14:00

BACKGROUND:

1. Vodafone provides telecommunications services, including mobile voice, text and data services.

2. The customer requires mobile services and agrees to engage Vodafone to provide services as described in this agreement.

3. Vodafone agrees to provide the services on the terms and conditions set out in this agreement.

4. This agreement shall commence when Vodafone accepts your application and connects you to the Vodafone mobile network.

The mutual rights and obligations of Vodafone and the Customer shall be as set forth in the agreement in particular. Vodafone shall provide and carry out the services in accordance with the provisions of the agreement the customer shall make payment to Vodafone in accordance with the provisions of the agreement.

WHEREAS:

The customer has selected the plan checked above which entitles Customer to the allocated number of national minutes, national sms and data services. The initial term of this agreement is 24 months. Service beyond the term will be on a month-to-month basis until terminated. Termination of this agreement will be in accordance with Vodafone ’s mobile terms and conditions.

Conditions of Pure Postpaid selected are as follows:

• Standard rates will apply when monthly allocation finishes before the end of the month.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Conditions of Capped Postpaid Plans:

• Postpaid capped plan can choose to echarge and purchase a prepaid bundle or continue on standard rates.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Mobile Roaming2020-03-31T14:50:39+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST.
  2. Offer is available to the below customers:
    • Prepaid mobile customer
    • Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • My Vodafone App
  4. Once bundle is utilized or expires customer can either purchase another bundle or continue on standard rates.
  5. Roaming Bundles are only available for use, when roaming in the respective Roaming Bundle Countries: American Samoa, Australia, New Zealand, USA. Will not work if used in another country outside the specified Country.

  6. Validity starts from the date of activation of the pack. Any quota not used within the validity period will expire.
  7. American Samoa Voice Minute Allocations:
    • 25 minutes of voice calls to American Samoa
    • 25 minutes of voice calls to Vodafone Samoa
  8. Australia Voice Minute Allocations:
    • 40 minutes of voice calls to Australia
    • 40 minutes of voice calls to Vodafone Samoa
  9. New Zealand Voice Minute Allocations:
    • 20 minutes of voice calls to New Zealand
    • 10 minutes of voice calls to Vodafone Samoa
  10. USA Voice Minute Allocations:
    • 30 minutes of voice calls to USA
    • 30 minutes of voice calls to Vodafone Samoa
  11. Bundle Data is only available for use within the Roaming Country and is open to any internet activity.
  12. All incoming calls will be charged as per standard rates.
  13. All outgoing calls excluding roaming bundle allocation will be charged as per standard rates.
Classic Landline2020-03-17T18:47:53+14:00

The Initial Term of this Agreement is the minimum contracted period during which you must acquire the Service. The Initial Term commences when the Service is first activated. If the Initial Term is not specified on the front page of this Agreement, then it is for 24 months. If you notify the Company within 30 days before the end of the Initial Term that you do not wish to continue the Service, the Agreement ends at the end of the Initial Term. Charges: The Customer will pay the Monthly Charge for the Service supplied by the Company, and any other charges charged in accordance with this Agreement. Charges may include: b) The Monthly Charge (billed monthly in advance), e) Any Cancellation Fee(s) as specified in this Agreement. You will be charged the Monthly Charge each month regardless of usage of the Service. The Company may vary the price plan, charges and Services provided under this Agreement at its sole option. These changes may include (but are not limited to) the Monthly Charge, The Company will use its best efforts (but is not required) to advise the Customer of any such change(s) 30 days before they occur. Billing: Vodafone’s billing period is from the 21st to the 20th of the following month. For your first bill, your Monthly Charge will be pro-rated for the period from your activation date of Service through until the end of the monthly billing cycle.

Fiber to the Home (FTTH)2020-08-27T18:15:28+13:00

This is a Triple Play Service (Broadband, Voice, TV). Vodafone will provide the Services to the Customer in accordance with the terms set out in this Agreement. The Customer will pay Vodafone Charges for the Services as set out in this Agreement. Data quota or pricing may vary during the term of this agreement. The agreement term is indicated on the front of this agreement form starting from the date of first activation. If not ticked then a 24 month term applies. All plans are capped postpaid with a data quota as indicated which is valid for one month (21st month – 20th month following).

DATA: Any unused data will ROLLOVER for one month and will be used first. Once monthly quota is finished the service will stop until the next months’ allocation is activated (21st of month). Optionally, the customer may choose to purchase an “add on pack” and continue using the internet. Addon packages are valid for 30 days from time of purchase, and will be used first. Addon packs will incur additional charges which will be invoiced monthly in arrears.

MOANATV: Service includes Vodafone’s Premium TV Entertainment package including supply of SetTopBox and Remote.

LANDLINE: Service includes home landline with unlimited onnet calling from Vodafone to Vodafone mobiles & Landlines (excluding 933). Calls to other networks and international are additional and charged monthly in arrears.

INVOICE: Vodafone will provide the Customer with a monthly e-bill statement that will be emailed to you around the 21st of each month, with full payment due no later than the 10th of the following month. All pricing is monthly in Samoan Tala and is VAGST Inclusive.

SERVICE AVAILABILITY: FTTH Service is available in Apia CBD and qualifying areas only. A one time installation fee applies and must be paid at time of registration. Post signing up, Vodafone will conduct a site survey of your location to confirm service availability. Should this survey indicate that the service is not easily available in your location, you will be notified and a refund (if applicable) will be made.

Speeds are up to maximum rates listed above, contention applies with no guarantee on service speed. DL is download speed, UL is upload speed. FTTH Speed is the national speed as measured from customer location to Vodafone Samoa Apia speedtest server.

EQUIPMENT: Vodafone will supply & install equipment at your premise which remains the property of Vodafone. Manufacturers warranty applies, all other issues are to customers care. Goods must be returned to Vodafone on service completion or replacement fees apply:

TERMINATION: Either party may terminate this Agreement after the expiry of the Term by giving thirty (30) days’ notice in writing to the other party. Customer may choose to terminate this Agreement for convenience before the expiry of the Term. In this case, Customer is liable to pay all remaining payments due under this Agreement from the date of termination to the end of the Initial Term. Service beyond the Term will continue on a month to month basis and may be terminated at any time by the Customer’s written request.

Fibre to the Business (FTTB)2020-08-28T14:27:24+13:00

Vodafone will provide the Services to the Customer in accordance with the terms set out in this Agreement. The Customer will pay Vodafone Charges for the Services as set out in this Agreement. Data quota and/or pricing may vary during the term of this agreement. The agreement term is indicated on the front of this agreement form starting from the date of first activation. If not ticked then a 24 month term applies. All plans are capped postpaid with a data quota as indicated which is valid for one month (21st month – 20th month following).

DATA – Any unused data will ROLLOVER for one month and will be used first. Once monthly quota is finished the service will stop until the next months’ allocation is activated (21st of month). Optionally, the customer may choose to purchase an “add on pack” and continue using the internet. Addon packages are valid for 30 days from time of purchase, and will be used first. Addon packs will incur additional charges which will be invoiced monthly in arrears.

INVOICE – Vodafone will provide the Customer with a monthly e-bill statement that will be emailed to you around the 21st of each month, with full payment due no later than the 10th of the following month. All pricing is monthly in Samoan Tala and is VAGST Inclusive.

SERVICE AVAILABILITY – Ultra Fast Broadband Service is available in Apia CBD and qualifying areas only. A one time installation fee applies and must be paid at time of registration. Post signing up, Vodafone will conduct a site survey of the customers location to confirm service availability. Should this survey indicate that the service is not easily available in your location, the customer will be notified and a refund (if applicable) will be made. Speeds are up to maximum rates listed above, contention applies with no guarantee on service speed. DL is download speed, UL is upload speed. FTTH Speed is the national speed as measured from customer location to Vodafone Samoa Apia speedtest server.

EQUIPMENT – Vodafone will supply & install equipment at the customers premise which remains the property of Vodafone. Manufacturers warranty applies, all other issues are to customers care. Goods must be returned to Vodafone on service completion or replacement fees apply:

TERMINATION – Either party may terminate this Agreement after the expiry of the Term by giving thirty (30) days’ notice in writing to the other party. Customer may choose to terminate this Agreement for convenience before the expiry of the Term. In this case, Customer is liable to pay all remaining payments due under this Agreement from the date of termination to the end of the Initial Term. Service beyond the Term will continue on a month to month basis and may be terminated at any time by the Customer’s written request.

Fixed Line2020-03-31T14:55:47+14:00

Term of agreement is valid for 12 months from date of activation. Connection will be via Vodafone 4G Mobile Network. Number Sequence available start with 6xxxxx. Monthly bundle starts from the 1st of the month and when cap is reached, customer is able to top up and continue using until the next month’s bundle is activated. International calls is not include in the bundle and customers will need to top up to make a call. Monthly Statement will be emailed by the 20th of each month. Full payment of each monthly statement is due on the 10th of the following month. Customer needs to inform Vodafone in writing if any changes in E-Bill address and location. Termination: if customer wishes to terminate before the end of the contract period, customer needs to settle all outstanding to date and remaining months of contract.

M-Tala Rocket Remit2020-10-23T11:58:59+14:00
  • Zero sender fee is applicable on international money transfer from Australia via Rocket Remit to Vodafone Samoa M-TALA
  • Local M-TALA withdraw fees are not applicable for all transactions in Samoa up until 30th November
  • Depending on amount of Samoan Tala they want to send, customers will be asked to pay equivalent amount in their currency at the given exchange rate on the day.  
  • Money can only be received by registered M-Tala users.  
  • Money is received in the M-Tala wallet in Samoan Tala. Once the customer receives the money in his/her M-Tala account, they will be able to use the money for all services available on M-Tala such as; Bill Payments (EPC, SWA & Vodafone) or transfer money to friends and family, withdraw from authorised agents and much more.  
MEA UMA BUNDLE2020-05-15T16:28:49+13:00
  • Top up $59 tala on your Vodafone Fixed Line number
  • Opt in using *888# using fixed line prepaid or postpaid capped sim to get the offer
  • Also subscribe via 121 or walk into any retail store to purchase bundle if your balance is $59 or more
  • Unlimited minutes to any Vodafone numbers
  • 5GB can be used for WIFI capable Fixed Lines
  • Data plans can only be used within its 30-day validity period
Moana TV2020-04-30T13:54:28+13:00

Postpaid customers will sign into a contract of 24 months. Billing period is based on the billing cycle from the 21st to the 20th of each month.

Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active. Prepaid customers billing cycle is set by activation or last reconnected date. A notification will be sent via email three different times within the month to remind customer of their payment. Customer can upgrade of downgrade anytime during this contract period. Customers must have an email address and an alternate phone number for correspondence.

CHANNELS

Channels offered in these packages are offered at a subsidized value and is subject to change anytime therefore, Vodafone has the right to make these changes without notifying customers.

EQUIPMENT

All equipment used for this connection will remain as Vodafone property throughout the full term. A warranty of 30days applies to modems and STB units only from the day of installation. Vodafone warranty does not cover faults due to power surge/electrical fault, burnt or mishandling of modem/stb, water and/or physical damage from carelessness by the customer.

TERMINATION

Customers will be given 60 days to reconnect otherwise Vodafone equipment will be removed. Customers will be required to pay the remaining cost of equipment if the equipment is damaged or faulty at the time of removal.

Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 24-month term.

Postpaid – Super Broadband2020-03-31T15:00:43+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Postpaid – Ultra-fast Fiber Broadband2020-03-31T15:00:18+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Prepaid Broadband2020-04-15T11:00:56+13:00

Terms & Conditions: Device Data Plans are for prepaid data sims only. Data devices include router, MIFI & dongle. Customers must top up exact amount to their data sim number and it will automatically convert to data. Data cannot be rolled over and must be used within validity period. Call 121 for more info.

Vodafone Wifi Zone2020-04-30T13:28:54+13:00
  • Cards are non- transferable and valid for 5 days once activated.
  • Customer MUST log off to be able to use this Wifi Zone card again within first day of activation.
  • Call 67121 for assistance if needed.
$58,000 Independence2020-05-18T11:05:29+13:00
  • Below customers are eligible for this promotion:
    • Prepaid Mobile Customers.
    • Postpaid Capped Mobile Customers.
  • Below are two options for customer to purchase the bundles to receive an entry:
    • Dial *888#
    • Use the app
  • Once the customer has purchased any of the entitled bundles for the promotion they will receive a confirmation text for their purchase and a confirmation text for their entries into the promotion.
  • For Malo GIFTs, the customer who is charged and who is the Gifter (Party A) will receive an entry.
  • A customer can enter the draw multiple times.
  • Staff and nuclear family are not entitled to participate.
  • Tourist and anyone on visit visa status are not eligible for this promotion.
  • Pure postpaid customers are not eligible for this promotion.
  • Promotion is valid only for permanent residents of Samoa and person aged 21 and over.
  • Major prize winners (prize valued at $500 or more) will be notified by phone call/text message prior to the prize presentation.
  • If major prize winner number is switched off, then there will be a re-draw.
  • If major prize winner does not answer the call, then there will be 3 attempts within a 5-minute period. If unsuccessful, there will be a re-draw.
  • Major prizes will be given to winners upon verification of both their phone no. and valid ID.
  • Daily winners will be notified via call or text message and the prize will be applied to their number (Top-up or Atoa30) and the vouchers will be available for uplift from any of our Retail stores.
  • GCA license no. SPS 027/2020.
  • All draws will be carried out using www.random.org with a GCA representative present
Always More Data2020-09-25T10:44:41+13:00
  • Offer is available to Vodafone Prepaid & Postpaid Capped Mobile Customers.
  • These plans can be purchased through *888# Menu or MyVodafone App.
  • 50% of your data allocation will be night time data.
  • Night time data can be used between 12am – 6am.
Dream Big2020-08-04T12:30:04+13:00

DREAM BIG PROMOTION TERMS AND CONDITIONS

  1. Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion is deemed acceptance of these terms and conditions. Headings in this document are included for ease of reference, and do not affect interpretation in any way.
  2. The promoter is Vodafone Samoa Limited, Maluafou, Upolu, Samoa (telephone number +685 67788) (Promoter).
  3. Promotion Duration
    1. All references to time in this document are a reference to the local time in Samoan time on the date stated. The promotion commences at 00:01am on the:-
    2. Start: 4 August ,2020
    3. Ends: 2 November,2020
    4. Draw : there will be three(3) periods for weekly and monthly draw:- (i) 4-31 August 2020, (ii) 1-28 September 2020; and (iii) 29 September to 2 November 2020. Each week is 7 days from 4th August
  4. Eligibility to enter
    1. Entry is open only to Samoan residents aged 21 years and over (Eligible Entrants), excluding directors, management, employees and their immediate families of the Promoter and its related bodies corporate and visiting tourists into the country. Immediate family means any of the following: spouse, ex-spouse, defacto spouse, child or step child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or 1st cousin.
  5. Entry into the promotion
    1. Entry is for Vodafone Prepaid Mobile, Postpaid Capped Mobile & Prepaid Fixed Line customers are eligible for this promotion. Customer can enter the promotion by purchasing any $7 or more bundle. One (1) entry point is earned for every tala spent on a bundle, for e.g. $7 bundle = 7 entries; Bundle can be purchased through *888# or app.
    2. Additional conditions will apply when drawing the winners for the cars. Winner of the monthly Car Prize will be selected from five (5) to ten (10) top lucky shortlisted finalists. The finalists will participate and compete in activities put together at the discretion of the Promoter. The winner of the activity or competition will win the car.
    3. Entries will not accumulate between eligibility periods. This means that once an eligibility monthly period ends, all customers entries will reset to zero.
    4. Cash winners are also eligible for Car prize
    5. Tourist and anyone on visitor visa status are not eligible for this promotion
    6. Pure Postpaid customers are not eligible for the draw.
    7. All prizes will be given to winners upon verification of both their phone no. and valid ID
    8. All cash prizes will be in the form of M-Tala Balance which can be withdrawn as cash
    9. Winners will have 30 days from the end date of the promotion to claim their prize
    10. Promotion is valid only for permanent residents of Samoa and person aged 21 and over
    11. All winners will be drawn at random using www.random.org under supervision of the Gambling Control Authority
    12. Weekly cash prize winners will be notified by phone call/text message prior to the prize presentation
    13. The Promoter accepts no responsibility for any late, lost or misdirected entries including SMS messages/ calls not received by the Promoter or delays in the delivery of the SMS message/ calls due to technical disruptions, network congestion or for any other reason.
    14. The time of entry will be deemed to be the time the entry is received by the Promoter.
    15. The Promoter reserves the right, at any time, to verify the validity of entries and Eligible Entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  6. Drawing of entries
    1. The draw will be at Vodafone, Maluafou, Samoa. The draw will be conducted by the Promoter (Drawer), Gambling Control Authority (licence no SPS 042/2020) and other Government bodies as required by law.
    2. The result of the draw is not final until after a thorough verification and identification of the winning numbers to ensure eligibility.
  7. The Prizes
    1. Monthly Prize – Car:
      • There will be a monthly winner, ONE(1) each month x three(3) months for Car
      • The Car model will be Hyundai Grand i10 GL 1.2L, Automatic Petrol. Cars shown in advertisements are visual representations only and actual model/brand may vary.
      • Car will have 12 months registration, and 3 years or 62,000miles Warranty
    2. Weekly Cash Prizes:
      • 5 winners x $500,
      • 5 winners x 200,
      • 8 winners x $100
    3. Promoter’s Role is solely for financing the Car. Under no circumstances shall the winner claim any compensation from the Promoters for any injury, theft, accident, Death or any other unforeseen incident arising from the use of the Car.
    4. Responsibility of the Promoter will end from handover of the key to the winner; all insurance beyond the key handover will be bourne by the winner
    5. The colour will be decided by the promoter and promoter reserves the right to change model,brand and other specifications
    6. No request for cash in lieu of car or upgrade to other model by part payment will be accepted.
    7. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
    8. In the event of war, terrorism, state of emergency or disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion or suspend or modify a prize, subject to any written directions from a relevant regulatory authority.
    9. A prize cannot be transferred to any other person, unless agreed to by the Promoter. It is a condition of accepting a prize that the winner accepts the conditions of use of that prize.
    10. If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
    11. Any loss suffered by the Promoter, for example Issuing Media Statements, or any other act that damages the reputation of the promoter or otherwise shall be compensated by the Winner.
    12. Taking the prize is subject to any prevailing terms and conditions. No compensation will be payable if the winners are unable to use any element of the prize as stated for whatever reason, including participation in certain activities for health, age, behavior or safety reasons. Any part of a prize that is not taken for any reason is forfeited.
  8. Notification of the winner
    1. The winner will be notified by phone call to the mobile number they entered the promotion into, within 2 business days after the draw. They will then be called in to the prize presentation the day after they have been verified.
    2. The Promoter reserves the right to request winners to provide proof of identity, proof of residency at the nominated prize delivery address and/or proof of entry validity or proof of registration ownership in order to claim a prize. Proof of identification, residency and entry considered suitable for verification is at the discretion of the Promoter. In the event that a winner cannot provide suitable proof, the winner will forfeit the prize in whole and no substitute will be offered.
  9. Right of the Promoter to redraw
    1. The Promoter reserves the right to redraw in the event of an entrant being unable to satisfy these promotion terms and conditions or forfeiting or not claiming a prize.
  10. Entry details and privacy
    1. Entry details remain the property of the Promoter. Name, photograph, Voice, Video of the winner will be used for promotional purposes by the Promoter, without further remuneration. Winner consents to the Promoter to use information as specified in this clause 10.1 for promotional purposes.
    2. Entrants consent to the Promoter using personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes (including to third parties involved in the promotion and any applicable statutory authorities) and to conduct marketing activities.
  11. Limitation of Liability.
    1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act. Except for any liability that cannot by law be excluded, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
    2. Except for any liability that cannot by law be excluded, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorized access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) taking of and/or participation in the prize.
    3. As a condition of accepting the prize, the winners must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
Financing Option2020-08-17T14:04:31+13:00

Available at all Vodafone retail stores, Matafele, Maluafou, Fugalei Market, Eveni Carpark, Farmer Joes Vaitele and Salelologa Market.  Free 100gb is valid for 15 days. Promotion is valid until 31st August 2020 or while stocks last.   No deposit financing options are available on selected phones in partnership with Dornees Finance. Approved purchases are subject to a 20% interest rate with a maximum term of 12 months depending on value of handset. A minimum $40 administration fee is required upon successful application.  Purchase approvals is subject to Dornees Finance Lending Criteria. CALL 121 OR 67121 FOR MORE INFORMATION.

Freedom Sim2020-06-03T11:53:48+13:00
  • This offer is valid to SIMs given with Samoa Observer on Tuesday 2nd June 2020. 
  • Minutes allocation can only be used to call Vodafone to Vodafone, including landlines. 
  • Text allocation can be used to text any local network. 
  • The offer will expire at 23:59pm on 28th Jul 2020. Call 67121 for more information
  • When free offer is expired or to access other services such as data or calling to other numbers outside the bundle, customers must buy a prepaid bundle or top-up their phone and continue with standard rates
Prepaid Device Pre-Booking2020-06-05T17:25:13+13:00
  • Free Delivery is available anywhere and within 3 working days.
  • All free data on devices must be used within 15days.
  • Dongles – 5GB, MIFI & Router – 25GB.
  • Call 7500259 for more info.
Register & Win with M-Tala2020-05-13T14:58:40+13:00
  • Customer must use the Online Registration form on the Vodafone website to register for M-Tala.
  • Applicable to all Vodafone Prepaid Mobile, Postpaid Capped & Postpaid Pure Mobile Numbers.
  • Numbers that have Already registered will not qualify to be in the draw.
  • Numbers must activate their M-Tala accounts to qualify to be in the draw – Activate: Dial *175#, Select Option 1 Enter Activation Code.
  • GCA Protocol: SPS 026/2020
Samsung Galaxy Flip Z – Pre-Booking2020-05-27T08:53:38+13:00

Payment options

  • Pay upfront 50% for order and balance on receipt (bank deposit, Mtala or pay direct to retail store)
  • Postpaid charge to account – postpaid plan Corporate only (retail to sign up customer and refer to Sales corporate)

Terms and Conditions

  • Phones can only be ordered after completion of one of the payment options above
  • Phones will take up to 60 days to arrive
Scan & Support Pinktober2020-10-13T16:51:13+14:00
  1. This promotion is from 9 Oct – 30 Nov
  2. Any Vodafone prepaid mobile and postpaid capped mobile can participate
  3. Every text answer into the quiz will get you an entry, each text costs 50c
  4. Customer can enter the draw multiple times
  5. The main draw will be carried out on the 1st Dec
  6. Staff and nuclear family are not entitled to participate
  7. Tourist and anyone on visit visa status are not eligible for this promotion
  8. Promotion is valid only for permanent residents of Samoa and person aged 21 and over
  9. Main prize winners will be notified by phone call/text message prior to the prize presentation
  10. Winners will have 30 days post promotion end date to claim their prize
  11. All draws will be carried out using www.random.org with a GCA representative present
Student Sim Offer2020-05-05T10:02:33+13:00
  1. A student is only entitled to 1 SIM card per person.
  2. Student sim cards will only be available at any of our Retail Stores.
  3. A photo ID/ confirmation letter from school/college/university must be presented for purchasing a student sim.
  4. Student sim is free.
  5. Student will be entitled to all Prepaid Mobile offers.
  6. Student sim is loaded with 1 GB data valid for 3 days against top-up of $5 or more.
  7. One year, free 200MB per day when connected through any of our Vodafone Wifi Zones.
  8. Students can browse selected free websites with their student sim.
Student SIM Scholarship2020-08-25T12:47:35+13:00
  • This promotion is from 25th Aug until 24th Nov
  • This promotion is only valid to Student SIM
  • Every top-up of student sim of $5 or more will be one entry
  • Customer can enter the draw multiple times
  • Draws will be done each week for 13 weeks and entries will not accumulate each week. Counter of entries will reset every week
  • Staff and nuclear family are not entitled to participate
  • Tourist and anyone on visit visa status are not eligible for this promotion
  • Promotion is valid only for permanent residents of Samoa and person aged 21 and over
  • All prize winners will be notified by phone call/text message prior to the prize presentation
  • Winners will have 30 days post promotion end date to claim their prize
  • Major prizes will be given to winners upon verification of both their phone no. and valid ID
  • All draws will be carried out using www.random.org with a GCA representative present.

Terms & Conditions

ATOA Plans2020-03-31T15:15:29+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  3. Each of the plans total allocation is divided and allocated daily as: 1 GB, 20 on-net minutes and 50 SMS
  4. The daily allocation is activated at 12:OOAM and expires at 11:59PM
  5. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  6. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  7. Data Bundle is open to any internet activity
  8. Voice Bundle is for on-net calls only, including landlines.
  9. SMS Bundle is to any local network
Fiafia Plans2020-03-31T15:16:33+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone app
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue on casual rates
  5. Validity timer commences from moment of purchase. Any quota not used within the validity period will expire.
  6. Voice Bundle is for on-net calls only
  7. SMS Bundle is to any network
Malo Packs2020-03-31T15:16:59+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST
  2. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • MyVodafone App
  4. If allocation finishes before bundle expires, customer can choose to purchase another bundle or continue PAYG:
    • Standard Rate:
      • Data: $0.33 per MB (once they have texted ‘START’ to 101)
      • Voice: $0.35 to Vodafone & $0.44 to Other networks
      • SMS: $0.20 to any network
  5. Voice Bundle is to any local network (including Other networks)
  6. SMS Bundle is to any network
Social Media Pass2020-04-24T17:35:53+13:00

Terms & conditions apply. Social Media Passes are only available to Vodafone Prepaid Mobile & Postpaid Capped Customers. These plans can be purchased through *888#. Data allocation will be only for the following social media apps activity: Facebook, Youtube, Instagram, Tik Tok, Twitter and LinkedIn. Call 67121 or 121 for more information.

SUPER DATA2020-03-31T15:14:59+14:00
  1. Offer is only available to Prepaid mobile and Postpaid capped mobile customers
  2. Purchase your bundle through:
    1. USSD *888#
    2. MyVodafone app
  3. If allocation finishes before bundle expires, customers can choose to purchase another bundle or continue on standard rates
  4. Validity timer commences from the moment of purchase. Any quota not used within the validity period will expire.
  5. Data Bundles can be used for any data activity.
Super Sim Plus2020-06-19T11:05:49+13:00
  1. This is a one-time offer and is available to New Vodafone Prepaid mobile customers at Village Roadshow locations only
  2. Super SIM reward bundle will be activated upon first top-up of $1 or more
  3. Voice allocation of the bundle is for on-net calls only – Vodafone to Vodafone, including landlines
  4. Text allocation of the bundle is open to use to any local network
  5. Voice and Text allocation are valid for 60 days
  6. Data allocation of the bundle is open to use for any internet activity and is only valid for 5 days
Mobile Postpaid – Data, Local, International Add-Ons2020-03-31T15:14:25+14:00
The Add-Ons (Data, Local and International) will expire on the last day of the month. Unused data will not roll over. If the monthly allocation finishes before the end of the month, customers will be charged as per standard rates.
  • $0.35 per minute to other Vodafone numbers
  • $0.44 per minute to the other network
  • $0.20 per text to both local networks
  • $0.33/mb for excess usage.
Vodafone will provide the Customer with a monthly billing statement will be emailed by the 20th of each month and full payment of each monthly statement is due on the 10th of the following month. Upon disconnection, all outstanding to date and the remaining contract period must be settled in full. This applies immaterial of the number or services held by customer. Failure to settle will result in disconnection & legal action.
Mobile Postpaid Plans2020-03-17T18:50:07+14:00

BACKGROUND:

1. Vodafone provides telecommunications services, including mobile voice, text and data services.

2. The customer requires mobile services and agrees to engage Vodafone to provide services as described in this agreement.

3. Vodafone agrees to provide the services on the terms and conditions set out in this agreement.

4. This agreement shall commence when Vodafone accepts your application and connects you to the Vodafone mobile network.

The mutual rights and obligations of Vodafone and the Customer shall be as set forth in the agreement in particular. Vodafone shall provide and carry out the services in accordance with the provisions of the agreement the customer shall make payment to Vodafone in accordance with the provisions of the agreement.

WHEREAS:

The customer has selected the plan checked above which entitles Customer to the allocated number of national minutes, national sms and data services. The initial term of this agreement is 24 months. Service beyond the term will be on a month-to-month basis until terminated. Termination of this agreement will be in accordance with Vodafone ’s mobile terms and conditions.

Conditions of Pure Postpaid selected are as follows:

• Standard rates will apply when monthly allocation finishes before the end of the month.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Conditions of Capped Postpaid Plans:

• Postpaid capped plan can choose to echarge and purchase a prepaid bundle or continue on standard rates.

• Allotted voice minutes, sms and data services from one month CAN NOT be rolled over for use in the next month.

Mobile Roaming2020-03-31T14:50:39+14:00
  1. All rates are in Samoan Tala and inclusive of VAGST.
  2. Offer is available to the below customers:
    • Prepaid mobile customer
    • Postpaid capped mobile customers
  3. Purchase your bundle through:
    • USSD *888#
    • My Vodafone App
  4. Once bundle is utilized or expires customer can either purchase another bundle or continue on standard rates.
  5. Roaming Bundles are only available for use, when roaming in the respective Roaming Bundle Countries: American Samoa, Australia, New Zealand, USA. Will not work if used in another country outside the specified Country.

  6. Validity starts from the date of activation of the pack. Any quota not used within the validity period will expire.
  7. American Samoa Voice Minute Allocations:
    • 25 minutes of voice calls to American Samoa
    • 25 minutes of voice calls to Vodafone Samoa
  8. Australia Voice Minute Allocations:
    • 40 minutes of voice calls to Australia
    • 40 minutes of voice calls to Vodafone Samoa
  9. New Zealand Voice Minute Allocations:
    • 20 minutes of voice calls to New Zealand
    • 10 minutes of voice calls to Vodafone Samoa
  10. USA Voice Minute Allocations:
    • 30 minutes of voice calls to USA
    • 30 minutes of voice calls to Vodafone Samoa
  11. Bundle Data is only available for use within the Roaming Country and is open to any internet activity.
  12. All incoming calls will be charged as per standard rates.
  13. All outgoing calls excluding roaming bundle allocation will be charged as per standard rates.
Classic Landline2020-03-17T18:47:53+14:00

The Initial Term of this Agreement is the minimum contracted period during which you must acquire the Service. The Initial Term commences when the Service is first activated. If the Initial Term is not specified on the front page of this Agreement, then it is for 24 months. If you notify the Company within 30 days before the end of the Initial Term that you do not wish to continue the Service, the Agreement ends at the end of the Initial Term. Charges: The Customer will pay the Monthly Charge for the Service supplied by the Company, and any other charges charged in accordance with this Agreement. Charges may include: b) The Monthly Charge (billed monthly in advance), e) Any Cancellation Fee(s) as specified in this Agreement. You will be charged the Monthly Charge each month regardless of usage of the Service. The Company may vary the price plan, charges and Services provided under this Agreement at its sole option. These changes may include (but are not limited to) the Monthly Charge, The Company will use its best efforts (but is not required) to advise the Customer of any such change(s) 30 days before they occur. Billing: Vodafone’s billing period is from the 21st to the 20th of the following month. For your first bill, your Monthly Charge will be pro-rated for the period from your activation date of Service through until the end of the monthly billing cycle.

Fiber to the Home (FTTH)2020-08-27T18:15:28+13:00

This is a Triple Play Service (Broadband, Voice, TV). Vodafone will provide the Services to the Customer in accordance with the terms set out in this Agreement. The Customer will pay Vodafone Charges for the Services as set out in this Agreement. Data quota or pricing may vary during the term of this agreement. The agreement term is indicated on the front of this agreement form starting from the date of first activation. If not ticked then a 24 month term applies. All plans are capped postpaid with a data quota as indicated which is valid for one month (21st month – 20th month following).

DATA: Any unused data will ROLLOVER for one month and will be used first. Once monthly quota is finished the service will stop until the next months’ allocation is activated (21st of month). Optionally, the customer may choose to purchase an “add on pack” and continue using the internet. Addon packages are valid for 30 days from time of purchase, and will be used first. Addon packs will incur additional charges which will be invoiced monthly in arrears.

MOANATV: Service includes Vodafone’s Premium TV Entertainment package including supply of SetTopBox and Remote.

LANDLINE: Service includes home landline with unlimited onnet calling from Vodafone to Vodafone mobiles & Landlines (excluding 933). Calls to other networks and international are additional and charged monthly in arrears.

INVOICE: Vodafone will provide the Customer with a monthly e-bill statement that will be emailed to you around the 21st of each month, with full payment due no later than the 10th of the following month. All pricing is monthly in Samoan Tala and is VAGST Inclusive.

SERVICE AVAILABILITY: FTTH Service is available in Apia CBD and qualifying areas only. A one time installation fee applies and must be paid at time of registration. Post signing up, Vodafone will conduct a site survey of your location to confirm service availability. Should this survey indicate that the service is not easily available in your location, you will be notified and a refund (if applicable) will be made.

Speeds are up to maximum rates listed above, contention applies with no guarantee on service speed. DL is download speed, UL is upload speed. FTTH Speed is the national speed as measured from customer location to Vodafone Samoa Apia speedtest server.

EQUIPMENT: Vodafone will supply & install equipment at your premise which remains the property of Vodafone. Manufacturers warranty applies, all other issues are to customers care. Goods must be returned to Vodafone on service completion or replacement fees apply:

TERMINATION: Either party may terminate this Agreement after the expiry of the Term by giving thirty (30) days’ notice in writing to the other party. Customer may choose to terminate this Agreement for convenience before the expiry of the Term. In this case, Customer is liable to pay all remaining payments due under this Agreement from the date of termination to the end of the Initial Term. Service beyond the Term will continue on a month to month basis and may be terminated at any time by the Customer’s written request.

Fibre to the Business (FTTB)2020-08-28T14:27:24+13:00

Vodafone will provide the Services to the Customer in accordance with the terms set out in this Agreement. The Customer will pay Vodafone Charges for the Services as set out in this Agreement. Data quota and/or pricing may vary during the term of this agreement. The agreement term is indicated on the front of this agreement form starting from the date of first activation. If not ticked then a 24 month term applies. All plans are capped postpaid with a data quota as indicated which is valid for one month (21st month – 20th month following).

DATA – Any unused data will ROLLOVER for one month and will be used first. Once monthly quota is finished the service will stop until the next months’ allocation is activated (21st of month). Optionally, the customer may choose to purchase an “add on pack” and continue using the internet. Addon packages are valid for 30 days from time of purchase, and will be used first. Addon packs will incur additional charges which will be invoiced monthly in arrears.

INVOICE – Vodafone will provide the Customer with a monthly e-bill statement that will be emailed to you around the 21st of each month, with full payment due no later than the 10th of the following month. All pricing is monthly in Samoan Tala and is VAGST Inclusive.

SERVICE AVAILABILITY – Ultra Fast Broadband Service is available in Apia CBD and qualifying areas only. A one time installation fee applies and must be paid at time of registration. Post signing up, Vodafone will conduct a site survey of the customers location to confirm service availability. Should this survey indicate that the service is not easily available in your location, the customer will be notified and a refund (if applicable) will be made. Speeds are up to maximum rates listed above, contention applies with no guarantee on service speed. DL is download speed, UL is upload speed. FTTH Speed is the national speed as measured from customer location to Vodafone Samoa Apia speedtest server.

EQUIPMENT – Vodafone will supply & install equipment at the customers premise which remains the property of Vodafone. Manufacturers warranty applies, all other issues are to customers care. Goods must be returned to Vodafone on service completion or replacement fees apply:

TERMINATION – Either party may terminate this Agreement after the expiry of the Term by giving thirty (30) days’ notice in writing to the other party. Customer may choose to terminate this Agreement for convenience before the expiry of the Term. In this case, Customer is liable to pay all remaining payments due under this Agreement from the date of termination to the end of the Initial Term. Service beyond the Term will continue on a month to month basis and may be terminated at any time by the Customer’s written request.

Fixed Line2020-03-31T14:55:47+14:00

Term of agreement is valid for 12 months from date of activation. Connection will be via Vodafone 4G Mobile Network. Number Sequence available start with 6xxxxx. Monthly bundle starts from the 1st of the month and when cap is reached, customer is able to top up and continue using until the next month’s bundle is activated. International calls is not include in the bundle and customers will need to top up to make a call. Monthly Statement will be emailed by the 20th of each month. Full payment of each monthly statement is due on the 10th of the following month. Customer needs to inform Vodafone in writing if any changes in E-Bill address and location. Termination: if customer wishes to terminate before the end of the contract period, customer needs to settle all outstanding to date and remaining months of contract.

M-Tala Rocket Remit2020-10-23T11:58:59+14:00
  • Zero sender fee is applicable on international money transfer from Australia via Rocket Remit to Vodafone Samoa M-TALA
  • Local M-TALA withdraw fees are not applicable for all transactions in Samoa up until 30th November
  • Depending on amount of Samoan Tala they want to send, customers will be asked to pay equivalent amount in their currency at the given exchange rate on the day.  
  • Money can only be received by registered M-Tala users.  
  • Money is received in the M-Tala wallet in Samoan Tala. Once the customer receives the money in his/her M-Tala account, they will be able to use the money for all services available on M-Tala such as; Bill Payments (EPC, SWA & Vodafone) or transfer money to friends and family, withdraw from authorised agents and much more.  
MEA UMA BUNDLE2020-05-15T16:28:49+13:00
  • Top up $59 tala on your Vodafone Fixed Line number
  • Opt in using *888# using fixed line prepaid or postpaid capped sim to get the offer
  • Also subscribe via 121 or walk into any retail store to purchase bundle if your balance is $59 or more
  • Unlimited minutes to any Vodafone numbers
  • 5GB can be used for WIFI capable Fixed Lines
  • Data plans can only be used within its 30-day validity period
Moana TV2020-04-30T13:54:28+13:00

Postpaid customers will sign into a contract of 24 months. Billing period is based on the billing cycle from the 21st to the 20th of each month.

Prepaid customers will be on a Pay as You Go basis where monthly charge is required to be paid upfront for connection to be active. Prepaid customers billing cycle is set by activation or last reconnected date. A notification will be sent via email three different times within the month to remind customer of their payment. Customer can upgrade of downgrade anytime during this contract period. Customers must have an email address and an alternate phone number for correspondence.

CHANNELS

Channels offered in these packages are offered at a subsidized value and is subject to change anytime therefore, Vodafone has the right to make these changes without notifying customers.

EQUIPMENT

All equipment used for this connection will remain as Vodafone property throughout the full term. A warranty of 30days applies to modems and STB units only from the day of installation. Vodafone warranty does not cover faults due to power surge/electrical fault, burnt or mishandling of modem/stb, water and/or physical damage from carelessness by the customer.

TERMINATION

Customers will be given 60 days to reconnect otherwise Vodafone equipment will be removed. Customers will be required to pay the remaining cost of equipment if the equipment is damaged or faulty at the time of removal.

Postpaid customers are required to pay an early termination fee of $500 if service is terminated within the initial 24-month term.

Postpaid – Super Broadband2020-03-31T15:00:43+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Postpaid – Ultra-fast Fiber Broadband2020-03-31T15:00:18+14:00

Customers internet data is valid for a month. Unused data will ROLLOVER for one month. This term is for 24 months from the date of activation. Once maximum cap is reached, customer is required to purchase one of the Add-on packages to continue using internet. Vodafone will provide the Customer with a monthly e-bill statement by the 20th of each month and due date of the same is the 10th of the following month. Upon termination, all outstanding to date and the remaining contract period must be settled in full.

Prepaid Broadband2020-04-15T11:00:56+13:00

Terms & Conditions: Device Data Plans are for prepaid data sims only. Data devices include router, MIFI & dongle. Customers must top up exact amount to their data sim number and it will automatically convert to data. Data cannot be rolled over and must be used within validity period. Call 121 for more info.

Vodafone Wifi Zone2020-04-30T13:28:54+13:00
  • Cards are non- transferable and valid for 5 days once activated.
  • Customer MUST log off to be able to use this Wifi Zone card again within first day of activation.
  • Call 67121 for assistance if needed.

Vodafone Privacy Policy

Vodafone Samoa (“our, we or us”) is committed to protecting your personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our web and WAP sites and use our products and services.

If you want to talk to us about this policy or any concerns or queries you have about the use of your personal information, please email us at customercare @vodafone.com.ws

This policy is provided for your information and doesn’t limit or exclude your rights under the Telecommunications Act 2005.

  1. What information do we collect?

We collect information relating to you that you have provided to us (for example, on an application or registration form, when you enter a competition or promotion sponsored by us or through the way you use our products and services) or that we may have obtained from another source (such as our suppliers or from marketing organisations). Where possible, we will collect the information directly from you. However the method of collecting this information may vary depending on which one of our services you are using (for example our mobile services or our internet services).

This information may include, your name, address, telephone numbers, information on how you use our products and services (such as the type, date, time, location and duration of calls or messages, the numbers you call, how much you spend, and information on you and the browsing and viewing activity that happens while you use internet services (including the internet sites and pages visited, your Internet Protocol (IP) address and the dates and times you or anyone using your internet services logs on and off, and the channels accessed through your TV services with us)), the location of your mobile phone, lifestyle information and any other information collected in relation to your use of our products and services. This information may be held by us while you are using our services and for a period of time afterwards, but only for so long as we are legally entitled to use the information in accordance with this Privacy Policy.

We may also monitor and record your calls to us and our calls to you.

  1. How do we use your information?

The information that we collect from you may be used by us for a number of purposes connected with our business such as:

2.1 processing and evidencing your orders or applications;

2.2 providing you with products and/or services you have requested or administering your account;

2.3 billing you (unless you pay by another agreed method) and collecting any debt owed to us by you;

2.6 settling accounts with those who provide related services to us;

2.5 dealing with your requests, enquiries or complaints and other customer care related activities;

2.6 carrying out market and product analysis, and improvements to our products and services;

2.7 contacting you about our group companies’ products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). Where such contact is via electronic means, you agree that the electronic marketing messages we and our selected third parties send don’t need to include an unsubscribe facility;

2.8 registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our group companies’ loyalty or reward programmes and other similar schemes;

2.9 carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;

2.10 carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer;

2.11 generally customising your experience on our sites;

2.12 for general administrative and business purposes.

  1. Sharing your information

There may be times when we need to disclose your personal information to third parties (some of which may be based outside of Samoa). If we do this, we will only disclose your information to:

3.1 our group companies who may use and disclose your information for the same purposes as us;

3.2 those who provide to us or our group companies products or services that support the services that we provide, such as our dealers and suppliers;

3.3 other network operators to enable you to make and receive calls through other networks, so we can transfer numbers from one network to another and to monitor or investigate fraud or other offences.

3.4 other organisations and who may keep a record of the searches we make against your name;

3.5 debt collection agencies or companies, in order to collect any money owing by you in respect of an unpaid Vodafone bill;

3.6 if someone else pays your bill, such as your employer, ;

3.7 those providing telephone and similar directories or directory enquiry services and other such publicly available databases and publications, except where you have specifically directed us not to;

3.8 anyone we transfer our business to in respect of which you are a customer or a potential customer;

3.09 anyone who assists us in protecting the operation of the Vodafone networks and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;

3.10 anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us and our group companies, where your information is processed;

3.11 persons to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;

3.12 other service providers in relation to a service used through our network to allow that service to be charged to you;

3.13 aggregated user statistics and other information that does not personally identify you, to third parties such as our advertisers, customers, potential customers and partners;

3.16 any person or organisation as authorised by theTelecommunications Act 2005, including with your prior authorisation which we will usually obtain at the time of collecting the information from you.

3.17 other people who you specifically request we share your account information with – (for example, by you ‘authorising’ them on your account or by you sharing access via ‘My Vodafone’).

If you have not opted out of receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with Vodafone to keep the information confidential, or who are subject to obligations to protect your personal information.

If you would like to opt-out of receiving Vodafone marketing materials, please contact 121 from your Vodafone mobile or go to My Vodafone at www.myvodafone.com.ws Even if you opt out, Vodafone will still need to send you essential information about your account or changes to your plans or service.

Some of our message services and selected user initiated service queries, are available to you free of charge. If you use one of these free services to request or send a message, you or the recipient of that message may receive third party advertising with the requested message, even if you or the recipient have opted out of receiving marketing messages from us.

  1. Using Products and services outside Samoa

If you wish to use our products or services outside Samoa, your information may be transferred outside Samoa to that country. Our websites and systems and those of our group companies may also be based on servers located outside of Samoa. Please note that the data protection and other laws of countries outside Samoa may not be as comprehensive as the laws of this country.

  1. Protecting your personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

If you choose callerID restriction we will prevent your number being shown on any receiver. Your number may still be displayed to emergency or other services, when you send a TXT message and to us. Where you do not choose to use callerID restriction, your number may be displayed to the person you have called or sent a message to.

  1. Accessing and updating your personal information

You have the right to access personal information about you if we hold that personal information in a way that it can be readily retrieved, subject to some exceptions provided at law.

You may request access to the personal information we hold about you by sending an email to customercare@vodafone.com.ws Please quote your name and address. We would be grateful if you could also provide brief details of what information you want a copy (this helps us to more readily locate your data).

In some cases, there may be a charge associated with providing copies of your personal information to you. If so, we will advise you of this prior to sending your information to you.

We will not be able to provide you personal information if we do not know or don’t have reasonable grounds to believe it is personal information about you or if disclosing the information would involve the unwarranted disclosure of the affairs of another individual.

You can request correction or amendment of the information held by us at any time and as often as necessary by sending us an e-mail to Contacting us and specifying the information that you require changed. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction, otherwise we’ll take reasonable steps to mark that information as having been subject to a change or correction request.

Some of our services are password-protected so that only you have access to your personal information. You should not reveal your password to other people and you should change it regularly. Vodafone will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, if you are using the internet, remember to sign out of your Vodafone account and close your browser window when you have finished. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place.

  1. Internet use

We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be at your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.

Please note that when you are accessing a non-Vodafone website, you should always read their privacy policy or website terms and conditions – especially if you are considering providing them with your personal information. You are also responsible for maintaining the secrecy of your passwords and/or any account information.

We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:

7.1 understand what you like and use about our website;

7.2 understand what you do not like and do not use on our website;

7.3 provide a more enjoyable, customised service and experience,

7.4 enable you to use certain services on our website; and

7.5 help us develop and deliver better products and services tailored to our customers’ interests and needs.

We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.

We may use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognise you on subsequent visits to this website so that you don’t have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.

Most browser technology (such as Internet Explorer, Safari, Chrome etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie. You do not need to have cookies turned on to access our sites, but you may need them for customisable areas of the site that we may develop in the future, or to access and benefit from certain functionality offered by the site.

  1. Changes to our Privacy Policy

We may change this Privacy Policy from time to time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.